Delete your account.
You can delete your ooey account and everything in it. There is no retention period, no “deactivated” limbo, and nothing to talk anyone out of. Two ways to do it.
In the app.
Go to Settings → Account → Delete Account. You’ll be asked to confirm by typing DELETE. Your account and data are removed within seconds. This cannot be undone.
By request.
If you’ve already uninstalled the app, or you can’t sign in, email privacy@ooeyapp.com from the address on the account and ask us to delete it. We’ll confirm and complete it within 30 days, and in practice within one business day.
We may need to confirm you control the email address before deleting. That’s the only reason we’d hold up the request — an account is deleted on the word of whoever owns its inbox, and we would rather check than delete a stranger’s kitchen.
Get a copy first.
Deletion is permanent, so export first if you want to keep anything. In the app: Settings → Account → Export my data. You’ll get a JSON file with your pantry, recipes, shopping lists, cook history and account details.
What deletion removes.
Everything the account owns, in a single database transaction that either completes or changes nothing:
- Your account record, email address and date of birth
- Your pantry items, scan history and item history
- Your recipes, their ingredients and steps, and any AI recipe sessions
- Your shopping lists and their preferences
- Your dietary profile, including any allergens you saved
- Your cook sessions and kitchen storage locations
- Your uploaded photos, including the stored image files
- Your sign-in credentials — passkeys, sessions and any unused magic links
What it does not remove.
Being straight about the edges, because “we delete everything” is rarely the whole truth:
- Operational logs. Our server logs record that requests happened — times, routes, error codes. They carry no email addresses or account identifiers, only one-way hashes, and they age out on their own. They are not searchable back to you, so there is nothing in them to delete.
- Email we’ve already sent. A magic-link email already delivered to your inbox is yours, not ours.
- Records we’re required to keep. If we are ever legally obliged to retain something, we will keep only that and only for as long as required.
We do not keep a shadow copy, a “deleted users” table, or your data in a backup we quietly restore from. Deletion is a delete.
Questions.
Email privacy@ooeyapp.com. Our full privacy policy explains what we collect and why, and support covers everything else.